CA Help Desk

CHESNET Anywhere CARE: Providing remote, On-site Tech help & Monitoring for networks and all your devices keeps everything running and secure. Chesnet CARE is more than a support plan, it is a solution to the headaches of traditional computer help. Chesnet is available from 8:00 AM to 7:00 PM EST: Monday - Friday to answer any questions or assist with any technical challenges.
Additional times and coverage are available.

For Residential Clients, and Small Business'.  

CA BASIC CARE

  • 24/7 Monitoring
  • Hardware Health Monitoring
  • Windows Patching & Updating
  • Tech-Support​
  • 5% off on-site visits
  • x
$7.99
per month

CA TOTAL CARE

  • Everything Basic Care Has +
  • CHESNET anywhere App
  • Auto Cleaning & Optimization
  • 3rd Party Apps Updated
  • 10% off on-site visits
  • Anti-Malware Protection
$15.99
per month

CA PRO CARE

  • Everything Total Care Has+
  • Managed Protection
  • Keeps End Points Protected
  • 24/7 Professional Monitoring
  • 25% off on-site visits
  • 24/7 Tech-Support
$19.99
per month

Imagine not having to worry about your computer. Imagine not needing to give a second thought to viruses, hackers, upgrades, maintenance, patches, or other computer maintenance needs . With our CA Care Plans you don’t need to. Keeping up with your computer needs can be a very time consuming and overwhelming job for a person to handle. With so many small home based businesses and small offices, there is no IT team in place to handle these day to day activities. 

That’s where Chesnet comes in:  Managed services allows us to help prevent issues before they become costly projects.

Allow Chesnet to become your IT department and take care of your system for you. 

We offer managed support packages with add-on options.  You can pick the package that is best for you or your business!

Our managed services package includes a small, low resource agent that runs on your Workstation or Server. It will detect and notify Chesnet PC Tenologies about critical issues on your systems. Subscribers will benefit by receiving faster repairs, quick access to support and an overall higher quality of service. In many cases your issues are detected and resolved before you realize there was an issue to begin with.

Need your own custom package? We can configure a setup just for your unique needs. Contact us today to schedule a free consultation.  

*On-site or Remote setup required. Includes Workstation and Server audit to confirm system health prior to setup.

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What the Managed CA Care Plan includes:

Managed Anti-Malware Protection with No malware Guarantee – Our Award winning software that protects your computer 24/7. The advantage of utilizing Managed Anti-Malware software is that it is programmed to alert us of any threats found so that immediate action can be taken to remove them for you. Our Managed Anti-Malware solution includes a No Virus Guarantee – If malicious software gets past our defenses, we will remove it at no charge to you.

Remote Support – Have a quick computer question? Got a strange error message on your screen? Need some help installing a new printer? We can take care of these issues and more with Remote Support sessions, which are discounted in our CA TOTAL and CA PRO Care Plans.

 Software updates – This is all done for you in the background so you don’t have to guess whether or not an update pop-up is legitimate.

Website filtering – If you need Parental Control features, that’s built in too. You can block specific sites, or whole categories of websites such as Adult, Drugs, Violence, etc.

Automated mini tune-ups- Helps to keep your computer optimized

 24/7 System Monitoring – We monitor the health of your computers proactively. If we receive an alert – we’ll take steps ASAP to reduce any downtime to your business or home computer.

**This Plan does not include hardware repairs, new PC setup, data recovery, or personal tutoring**

CA BASIC CARE: Our CA BASIC CARE Plan offers 24/7 Monitoring of your computer hardware and software. The perfect hybrid for basic monitoring and alerting. This plan notifies us any alerts your computer may be giving us, allowing us to be proactive instead of reactive.

CA TOTAL CARE: This plan is best for Homes, & Home Office businesses.  This plan offers 24/7 monitoring, managed anti-Malware, web content filtering, Windows and 3rd party updates, daily safety/health check.  

CA PRO CARE: Our CA PRO CARE plan includes everything in TOTAL CARE as well as Remote Support. The great thing about this is that 90% of repairs and maintenance can be done remotely. This saves you money! If it’s determined that a repair or project work cannot be completed remotely at our discretion we will schedule a service appointment which gets billed at a 25% reduced hourly rate.

Add-ons
Unlimited Online Managed Backup powered by Backblaze… $75 /year/8.99/monthly per endpoint unlimted. 
Complete PC Tune-up – $49 every 3 months per Computer.

Purchase one of our Packages for better savings!

Please Note:

***Our Protection and Complete Care Packages can only be applied to machines that have been checked and verified by us to be free of malware. If your computer is infected it will need to be cleaned by us prior to installing this package. Contact us with any questions .***
** Chesnet PC Technologies holds the right to terminate your CA Care Protection plan if we feel that you are abusing the Unlimited anti Malware Removals.

24x7 Monitoring

Prevention of problems most times
solved befor you ever were aware 

Protection & Maintenance

Unlimted Protection and
Maintenance performed remotely 

Remote Support

Unlimited remote support with a
discount for onsite service.

Splashtop Tool

Having computer problems NOW!? No problem! We, can help remotely or we will travel to your home or Business almost anywhere in the Greater Central Pennsylvania area. Once there, we will help you solve your tech woes. Mac or PC, hardware or software. Chesnet will assist you with whatever your current crisis is as well as offer coaching to help you in the future. Just Click the Getting to know you button provide some simple information and we will be in touch ASAP!
Getting to Know You