Support and help with your computer or device you can understand!!!!!
Help with Resedential technologies for Humans.
Unlimted Remote Support with Maintenance and Monitoring with 10% off onsite visits and other services when needed.
Take advantage of onsite service and get Fast, Affordable, Reliable computer repair. We come to you so you do not have to unhook and load anything we do it all for you at your office or home. Time is hard to estimate but no worries Chesnet will get you back on line fast as possible. All for a FLAT FEE!
24/7 Monitoring and Windows Patching
Chesnet Remote will install a Help Probe on your computer that will collect all the details to allow monitoring and management of your computer. This same probe will allow easy access to Chesnet Remote Control and allow our staff to make sure Windows patches are current. This probe will not send Chesnet Remote any personal data or user activity.
Assistance with Hardware & Software questions
Chesnet Remote Help Desk is available to help with any questions related to your computer support and new computers and devices. Chesnet Remote is not a “Consumer Reports”, but is able to help explain technical specifications and provide suggestions. Chesnet Remote Help Desk can also help in the purchase or download of applications. Make sure you are getting a genuine copy and are protected against licensing fraud.
Assistance with Internet Service Providers
Chesnet Remote is available to help remove the questions related to Internet Service and setup. Contact the Help Desk with questions related to picking an Internet Service Provider, choosing the right plan for your home, the differences between the plans and what features matter to you. Chesnet Remote does not represent any specific Internet Service Providers so, rest assured, our Help Desk is only interested in you having the provider that best meets your needs.
Backups *as a add on*
Chesnet Remote Help Desk is available to make sure your data is backed up to your requirements. In the event you need to recover a file, contact the Chesnet Remote Help Desk or access the Backup Admin Console directly.
Chesnet Remote offers three types of backup solutions to protect your data:
Off-Site Cloud using a 3rd party service. This solution offers a monthly fee for unlimited backup. Chesnet Remote will setup your backup, but you are responsible to make sure it’s running and working correctly. Chesnet Remote Help Desk is available if you have any questions or problems.
Off-Site Cloud using Chesnet Remote service. Backups are stored at Chesnet Remote using the same level of encryption and security protocols used on our commercial accounts. This solution offers a monthly fee per gigabyte and is recommended for only critical files. Chesnet Remote technicians monitor and make sure backups are running as required.
At Home backups using external hard drives. Chesnet Remote will setup your backup, but you are responsible to make sure it’s running and hard drives are rotated. Chesnet Remote Help Desk is available if you have any questions or problems.
Email Setup & Support
Chesnet Remote is available to assist with any email questions related to the covered computer. This includes accessing your Internet Provider email systems, setting up Google mail or accessing other 3rd party systems. Chesnet Remote will work with you to answer the technical question and complete the steps necessary to setup email.
Chesnet Remote is also available in the event you receive a strange email. Before you open or click on any email contact us.
Chesnet Remote recommends using Google Mail because of the simple to use web interface and their advanced spam/virus filtering systems.
Fix & Repair any System Errors
Chesnet Remote Help Desk is able to correct most operating system errors using a remote connection and running several software tools. In the event the issue can not be resolved remotely, we will come on-site . *additional flat fee applies.
Chesnet Remote Support
8:00 AM - 7:00 PM Monday - Friday / Tuesdays to 5 pm
Home Network Support
Chesnet Remote will help support any related network devices that are required by the covered computer to access the Internet or devices. This includes printers, firewalls, modems, switches and wireless access points. Chesnet Remote Help Desk will require these devices to be registered with Chesnet Remote including model numbers, serial numbers and passwords.
Onsite support is available *additional flat fee applies.
When computers are running slowly, Chesnet Remote Help Desk will run several tools to clean up the performance of your computer weekly. Contact FARCR Help Desk to schedule other services as you wish. Chesnet Remote Membership keeps your devices connected & working to standard.
Printer Setup & Configuration
Chesnet Remote Help Desk will assist in printer setup, configuration and supplies.
Virus, Malware, Spyware Software & Protection
Our Security for Windows Devices includes the award winning Bitdefender® Security platform is included with 5 other engines that operates with a low impact on performance. This provides great protection with minimal impact on your user experience.
Chesnet Remote will install a Help Desk app on your computer that will collect all the details to allow monitoring and management of your computer. This same app will allow easy access to Chesnet Remote Help Desk, unlimited Remote Control and allow our staff to make sure Windows patches are current. This app will not send Chesnet Remote any personal data or user activity.
Wireless Network Support
Chesnet Remote will help support any related network devices that are required by the covered computer to access the Internet or devices. This includes printers, firewalls, modems, switches and wireless access points. Chesnet Remote will require these devices to be registered with Chesnet Remote including model numbers, serial numbers and passwords.